Manager Language Services

Are you looking for a rewarding career with family-friendly hours and top-notch benefits? We’re looking for qualified candidates like you to join our Texas Health family.

• Work location: Texas Health Resources Arlington, TX
• Core work hours: Full Time (40 Hours); Monday-Friday 8:00a -5:00p; Hybrid (as needed)

Qualifications - External

Job Description

Language Access Services Responsibilities:
Monitors and advances the staff interpreter pool
Manages quality of service data and serves as vendor liaison and vendor support for our Language Access Programs including sign language, over-the-phone interpreting, video remote interpreting, face-to-face interpreting and document translations.
Assists with and helps oversee the Qualified Bilingual Interpreter program such as recruitment, policy, training and courses, records, data management, awards and incentives, ongoing professional development etc.
Assists with and helps oversee the document translation processes for the system
Enhances Language Access policy and guidelines
Communicates with THR language access network in helping to provide trending from our language data collection, resolve concerns related to language access, alerting them of new processes, etc.

Language Education Responsibilities
Educates front-line staff through language access rounding on working with an interpreter and using interpreter services effectively
Creates training guides and materials as needed for different language access services tools
Enhances and provides courses as needed including Spanish as a Second Language Learning for Clinicians through Command Spanish and interpreter professional development courses

Data Management Responsibilities
Maintains and provides accurate data for all language access and language education programs to use for trending, planning, etc
Designs effective tools and instruments for accurate and timely data collection
Analyzes data to determine effectiveness and integrates the findings from quantitative and qualitative data into program operations and improvement processes
Documents and reports finding (outcome, impact)
Works with department leadership to evaluate and maintain budget for language access services

Human Resources
Responsible for staffing based on business need, scheduling language interpreters to cover all shifts across the system and being the contact for staff call-ins
Responsible for personnel functions including conducting staff meetings and human resource management to include interviewing language interpreters, evaluations, coaching, mentoring, professional growth, rewards and accomplishments, recruitment, retention and education
Facilitates new staff orientation
Supports diversity and inclusion in the organization
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Education
Bachelor's Degree Spanish, Linguistics, Sociology, Social Work, Public Health, Healthcare Administration, Nursing or relevant field Required
And
Master's Degree Preferred

Experience
5 Years Prior leadership experience in healthcare or relevant setting; experience with program design, implementation, coordinating community health programs, completing activity/outcome reports, volunteer engagement, and/or partnering with community organizations Required
Bi-Lingual would be a Plus
Supervisory experience is a Plus

Skills
Excellent MS Office package skills that include Excel, ability to manipulate and analyze data, conduct trend analysis, manage multiple projects, works well independently or with a team and possess strong problem solving skills related to healthcare finance or business issues.
Multilingual skills preferred. Strong team leader and masterful presenter, ability to communicate effectively with a diverse group of professional ranging from frontline staff to C level executives

Why Texas Health?

At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.

We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 24,000 employees of wholly owned/operated facilities plus 2,200 employees of consolidated joint ventures in the greater Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding.

Join our award-winning Texas Health family and become a part of a team that is improving the health of our communities daily. You belong here.

Here are a few of our recent awards:

• 2022 FORTUNE Magazine’s “100 Best Companies to Work For®” (8th year in a row)
• A "Top 100 Places to Work" for 2021 by The Dallas Morning News (10th time)
• #1 as 2021 “20 Best Workplaces in Health Care and Biopharma” by Great Place to Work® and Fortune (7th consecutive year, 6th year as #1)
• “America’s Best Employers for Diversity” list by Forbes
• A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work®
• A 2021 LinkedIn Top Companies in Dallas - Fort Worth list. This award recognizes the best workplaces for team members to grow their careers and honors companies that not only attract talent but also invest in the development of their employees.

#IndeedTXHLeadership

Job Type: Full-time

Pay: $34.18 - $52.04 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Leadership: 5 years (Preferred)

Work Location: Hybrid remote in Arlington, TX 76011

• Health insurance